Refund policy

Returns and Exchanges 

While we do not offer returns or exchanges, if there is an issue with your order, please contact us at sales@wisdomistimeless.com.

All of our custom products are printed on demand for each customer's specific order at the time it is placed. Each product is displayed with a detailed description, images, sizing information, and a size chart.

Please carefully review and confirm that you have selected the correct product, quantity, size, color, and style before completing your order. Since merchandise cannot be restocked, an entirely new product would need to be produced, and the customer will be responsible for any additional costs. We do not offer returns or exchanges for change of mind.

Damaged, Mislabeled, or Incorrect Orders

If your order arrived damaged, mislabeled, misprinted, defective, or incorrect, please email us at sales@wisdomistimeless.com ideally within seven (7) days of delivery, but no later than thirty (30) days after the delivery date. When you contact us, please include your name, order number, shipping address, a detailed description of the issue, and clear photos of the entire product. We will review your case and respond promptly.

A replacement or refund is only offered to customers who received any of the above items. If approved, you will be notified of a replacement or issued a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. Please refer to our Refund Policy for additional details.

Carrier Returns

Customers, please double-check and confirm that you have entered the appropriate shipping address at checkout before completing your order. This helps ensure your order reaches its intended destination. To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup. JAMILLIAH'S WISDOM IS TIMELESS SHOP is unable to switch shipping addresses once an order is placed.

For packages that are unclaimed or returned back to us, please email us at sales@wisdomistimeless.com ideally within seven (7) days of the estimated delivery date, but no later than thirty (30) days after the estimated delivery date. When you contact us, please include your name, order number, shipping address, and a detailed description of the issue. We will review your case and respond promptly. Claims deemed an error on our part are covered at our expense.

If your shipment is unclaimed or returned back to us due to an incorrect shipping address, or an address that is considered insufficient by the courier, customers will be responsible for additional shipping fees to reship the order to the new address.

Order Lost in Transit

Customers will receive an order tracking link once their order has shipped and can sign up for email tracking notifications to receive updates. If it is past the estimated delivery date and you have not received your order, please contact our Customer Service at sales@wisdomistimeless.com with your order number.

For packages lost in transit, please email us at sales@wisdomistimeless.com ideally within seven (7) days of the estimated delivery date, but no later than thirty (30) days after the estimated delivery date. When you contact us, please include your name, order number, shipping address, and a detailed description of the issue. We will review your case and respond promptly. Claims deemed an error on our part are covered at our expense.

First, customers should confirm that the shipping address is correct. Next, customers should contact the shipping carrier or local post office to try locating the order and to verify whether the package was delivered. In addition, customers should check with neighbors in case the courier left the package with them.

If your lost shipment is returned back to us due to an incorrect shipping address, or an address that is considered insufficient by the courier, customers will be responsible for the additional shipping fees to reship the order to the new address.

Refund

Damaged, Mislabeled, or Incorrect Orders

If your order arrived damaged, mislabeled, misprinted, defective, or incorrect, please email us at sales@wisdomistimeless.com ideally within seven (7) days of delivery, but no later than thirty (30) days after the delivery date. When you contact us, please include your name, order number, shipping address, a detailed description of the issue, and clear photos of the entire product. We will review your case and respond promptly.

A replacement or refund is only offered to customers who received any of the above items. If approved, you will be notified of a replacement or issued a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. Please refer to our Return Policy for additional details.

Wrong Size/Color or Change of Mind

All of our custom products are printed on demand for each customer's specific order at the time it is placed. Each product is displayed with a detailed description, images, sizing information, and a size chart.

Please carefully review and confirm that you have selected the correct product, quantity, size, color, and style before completing your order. Since merchandise cannot be restocked, an entirely new product would need to be produced, and the customer will be responsible for any additional costs. We do not offer returns or exchanges for change of mind. Please refer to our Return Policy for additional details.

This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

JAMILLIAH'S WISDOM IS TIMELESS SHOP reserves the right, at our sole discretion, to update, change, or replace this Return and Refund Policy at any time with or without notice.

Customer Service

For all customer service inquiries, please contact us at sales@wisdomistimeless.com to share feedback and to discuss any concerns.