Shipping policy
Shipping
Shipping Costs
JAMILLIAH'S WISDOM IS TIMELESS SHOP offers free shipping on all products for domestic United States customers. We do not ship to international customers at this time.
Delivery
When will I receive my order?
Orders are typically fulfilled within 3-7 business days, after which they are shipped. Estimated shipping time is 3-4 business days depending on your location. During high-volume periods, these estimates may be extended.
Where will my order ship from?
We partner with a trusted on-demand fulfillment company with facilities worldwide. Depending on your location, your order will be printed and shipped from the facility best positioned to fulfill it efficiently.
My order should be here by now, but I still don't have it. What should I do?
Before contacting us, please take the following steps:
- Review your shipping confirmation email for any errors in the delivery address
- Check with your local post office to see if they are holding your package
- Check with your neighbors in case the courier left the package with them
If the delivery address was correct and the package was not located, please contact us at sales@wisdomistimeless.com with your order number.
If you identified an error in your delivery address, we can arrange a replacement order; however, customers will be responsible for additional shipping fees to reship the order to the new address.
Orders
How do I track my order?
You will receive a tracking link via email once your order has shipped. For questions about your tracking or shipment, please contact us at sales@wisdomistimeless.com.
Carrier Returns
Customers, please double-check and confirm that you have entered the appropriate shipping address at checkout before completing your order. This helps ensure your order reaches its intended destination. To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup. JAMILLIAH'S WISDOM IS TIMELESS SHOP is unable to switch shipping addresses once an order is placed.
For packages that are unclaimed or returned back to us, please email us at sales@wisdomistimeless.com ideally within seven (7) days of the estimated delivery date, but no later than thirty (30) days after the estimated delivery date. When you contact us, please include your name, order number, shipping address, and a detailed description of the issue. We will review your case and respond promptly. Claims deemed an error on our part are covered at our expense.
If your shipment is unclaimed or returned back to us due to an incorrect shipping address, or an address that is considered insufficient by the courier, customers will be responsible for additional shipping fees to reship the order to the new address.
Order Lost in Transit
Customers will receive an order tracking link once their order has shipped and can sign up for email tracking notifications to receive updates. If it is past the estimated delivery date and you have not received your order, please contact our Customer Service at sales@wisdomistimeless.com with your order number.
For packages lost in transit, please email us at sales@wisdomistimeless.com ideally within seven (7) days of the estimated delivery date, but no later than thirty (30) days after the estimated delivery date. When you contact us, please include your name, order number, shipping address, and a detailed description of the issue. We will review your case and respond promptly. Claims deemed an error on our part are covered at our expense.
First, customers should confirm that the shipping address is correct. Next, customers should contact the shipping carrier or local post office to try locating the order and to verify whether the package was delivered. In addition, customers should check with neighbors in case the courier left the package with them.
If your lost shipment is returned back to us due to an incorrect shipping address, or an address that is considered insufficient by the courier, customers will be responsible for the additional shipping fees to reship the order to the new address.
Only claims deemed an error on our part are covered at our expense with replacement or reshipment of the order. JAMILLIAH'S WISDOM IS TIMELESS SHOP does not offer refunds or reshipment for carrier error or customer error.
Damaged, Mislabeled, or Incorrect Orders
If your order arrived damaged, mislabeled, misprinted, defective, or incorrect, please email us at sales@wisdomistimeless.com ideally within seven (7) days of delivery, but no later than thirty (30) days after the delivery date. When you contact us, please include your name, order number, shipping address, a detailed description of the issue, and clear photos of the entire product. We will review your case and respond promptly.
A replacement or refund is only offered to customers who received any of the above items. If approved, you will be notified of a replacement or issued a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. Please refer to our Refund Policy for additional details.
This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
JAMILLIAH'S WISDOM IS TIMELESS SHOP reserves the right, at our sole discretion, to update, change, or replace our Shipping Policy at any time with or without notice.
Customer Service
For all customer service inquiries, please contact us at sales@wisdomistimeless.com to share feedback and to discuss any concerns.